Refund policy
Refund Policy
At Walkside, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request assistance within 7 days of delivery.
Eligibility for Returns
To be eligible for a return, items must:
• Be unused
• Be in original condition
• Be in original packaging
We reserve the right to deny returns that do not meet these conditions.
Distribution & Fulfillment
Walkside operates with both local and international distribution partners. Depending on product availability and the customer's location, orders may be fulfilled from either a domestic or an international distribution center.
For items shipped from our international distribution facilities, we are unable to process physical returns due to logistics limitations with our fulfillment partners. In these cases, our support team may offer an alternative resolution, such as a replacement, exchange, store credit, or refund, depending on the situation and after the required verification process has been completed.
Size Exchange
If the customer selects an incorrect size, we offer a replacement option.
For orders fulfilled from our international distribution centers, customers may request a replacement item by covering a $39 reshipping fee. Once the reshipping fee is processed, a new item will be sent and the original product does not need to be returned.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photos of the issue. Our team may request additional photos, videos, or information to verify the case before offering a resolution.
Required Donation Verification
For certain refund, replacement, or exchange requests, especially when a physical return is not possible due to international fulfillment limitations, Walkside may require the customer to donate the received product to an appropriate charity institution, donation center, shelter, nonprofit organization, or other official location that is specifically intended to receive this type of donation.
To complete this process, the customer must provide clear photos or videos showing that the product was left at the official donation location. The proof must clearly show the product and provide enough evidence that the item was properly donated.
If the institution provides a receipt, confirmation, or written statement of donation, this document must also be sent to our support team.
Donations made to friends, relatives, neighbors, coworkers, acquaintances, or any private individual will not be accepted as valid proof for refund, replacement, or exchange purposes. Donations must be made exclusively through appropriate official donation locations.
Walkside reserves the right to reject any donation proof that does not clearly show the product, the donation location, or sufficient evidence that the item was properly donated.
Refund Processing
Once the returned item is received and inspected, or once the required verification process has been completed and approved by our support team, we will notify you regarding approval of the refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Refunds, replacements, or exchanges will only be reviewed after all required proof, photos, videos, receipts, or donation confirmations have been received and approved by our support team.
Non Returnable Situations
Refunds may not be issued for:
• Incorrect shipping address provided by the customer
• Packages refused by the recipient
• Items returned in used condition
• Donation proof made to a private individual instead of an official donation location
• Missing, unclear, incomplete, or unverifiable donation proof
• Failure to complete the required verification process requested by our support team
Order Changes & Cancellations
Orders can only be modified or cancelled within a short period after being placed. Once processing has started, cancellation may not be possible.
Contact
For return requests or refund questions, please contact:
support@walksidewear.com